Japan Airlines, JL series flights at Kuala Lumpur International Airport (KLIA)

Japan Airlines Co., Ltd. (JAL) (日本航空株式会社 Nihon Kōkū Kabushiki-gaisha), also known as Nikkō (日航), is an international airline, the Japanese flag carrier, headquartered in Shinagawa Tokyo, Japan. Its main hubs are Tokyo's Narita International Airport and Tokyo International Airport (Haneda Airport), as well as Osaka's Kansai International Airport and Itami Airport.

Japan Airlines
Japan Airlines (JL/JAL)


JAL group companies include Japan Airlines, J-Air, JAL Express, Japan Air Commuter, Japan Transocean Air, Hokkaido Air System and Ryukyu Air Commuter for domestic feeder services, and JAL Cargo for cargo and mail services.

JAL group operations include scheduled and unscheduled international and domestic passenger and cargo services to 220 destinations in 35 countries worldwide, including codeshares.

Japan Airlines founded on 1 August 1951 and commenced operations on 25 October 1952, using Tokyo International Airport (commonly known as Haneda Airport) as a hub.

Japan Airlines Cabin Crew
Japan Airlines Cabin Crew
Japan Airlines Kuala Lumpur Contact Information

Airport Office

Lot N14-N16, 4th Floor, Mezzanine Level
Main Terminal Building
Kuala Lumpur International Airport
64000 KLIA, Sepang, Selangor
Malaysia

Tel: 1800-81-5609 (Japanese Language)
Tel: 1800-81-8674 (English / Chinese Language)

Office Hours

Daily 08:00-18:00

Note: JAL Kuala Lumpur city office has permanently closed since 2016.

Queries managed by Japan Airlines Kuala Lumpur Office including:

  • Air Ticket Booking
  • Air Ticket Cancellation
  • Air Ticket Rescheduling
  • Online Check-in
  • Airport Desk Check-in
  • Self Service Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • In-Flight Duty Free
  • Airport Facilities
  • Delayed Flights
  • Lounge Service
  • Reward Program
  • Visa Information
  • Animals and Pets
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries
  • Frequent Flyer Program
  • Visa on Arrival
  • Transit Information
  • Receipts and Refunds
  • Trip Insurance
Japan Airlines HQ
Japan Airlines HQ in Tokyo (Photo by: Kajima)

If you cannot find the answer from a local agent, please get in touch with Japan Airlines HQ Customer Office as below:

Tel Number Open
+81-6-7633-4129 (International Call Charges Apply / Japanese) 8:00 AM to 8:00 PM (daily)


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