Cathay Pacific Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your Cathay Pacific flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

Cathay Pacific Lost and Found at KLIA

Items Left on Board the Aircraft

Items left onboard Cathay Pacific aircraft arriving at or departing from Kuala Lumpur International Airport (KLIA) should be reported to Cathay Pacific or the airline’s appointed ground handling team at KLIA. Passengers should provide their flight number, travel date, seat number, and a detailed description of the missing item to support the identification and recovery process.

Items Lost at the Airport

Items misplaced within public areas of Kuala Lumpur International Airport (KLIA), including check-in areas, security screening zones, immigration areas, departure halls, and arrival areas, are managed by Malaysia Airports’ Lost and Found service. Passengers should submit a lost item report with accurate details, including the location, time, and description of the item.

Baggage-Related Lost Property

Passengers who do not receive their checked baggage after arriving at Kuala Lumpur International Airport (KLIA) must report the missing baggage immediately at the baggage services counter before leaving the arrival area. A Property Irregularity Report (PIR) will be created to begin the baggage tracing process.

Reporting a Lost Item

When reporting a lost item related to a Cathay Pacific flight, passengers should provide their flight number, travel date, seat number, baggage details (if applicable), and a complete description of the missing item. For delayed or missing checked baggage, passengers must provide the baggage tag receipt issued at check-in to assist with baggage tracking.

Recovery and Collection

If a lost item is located, passengers will receive instructions regarding the collection process. Items may be collected personally at Kuala Lumpur International Airport (KLIA), or a representative may collect the item on behalf of the passenger with appropriate authorization and identification documents.

Passenger Advice

Passengers should report lost checked baggage before leaving the arrivals area at Kuala Lumpur International Airport (KLIA), as baggage tracing can only begin after the required report has been submitted. Keeping baggage tags, boarding passes, and travel documents helps support the recovery process.

Shall you need further information, it's best to check Cathay Pacific's official website or contact their customer service team.