China Airlines Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your China Airlines flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

China Airlines Lost and Found at KLIA

Items Left on Board the Aircraft

Passengers who leave personal belongings on a China Airlines aircraft arriving at or departing from Kuala Lumpur International Airport (KLIA) should contact the China Airlines airport service team for assistance. To help locate the item, passengers should provide their flight details, seat number, travel date and a clear description of the lost property.

Items Lost at the Airport

Lost items found within KLIA facilities, including check-in counters, security checkpoints, departure areas and arrival halls, are managed through the airport’s Lost & Found service. Passengers should report any missing personal belongings as soon as possible with relevant details such as the location, time and description of the item.

Baggage-Related Lost Property

Passengers whose checked baggage does not arrive at the baggage claim area should proceed to the China Airlines baggage service counter before exiting the arrival hall. A Property Irregularity Report (PIR) will be issued to record the case and allow baggage tracing to begin.

Reporting a Lost Item

A lost item report should include sufficient information for verification, including the passenger’s flight number, date of travel, seat assignment and item details. For delayed or missing checked baggage, passengers must provide the baggage claim tag and relevant travel documents when making a report.

Recovery and Collection

Recovered items will be returned according to KLIA and China Airlines collection procedures. Passengers collecting their belongings must provide identification for verification. If another person collects the item on the passenger’s behalf, written authorisation and identification documents may be required.

Passenger Advice

Passengers are advised to report missing checked baggage before leaving the KLIA arrival area. Early reporting allows China Airlines to begin the baggage tracing process and provide follow-up assistance.

Shall you need further information, it's best to check China Airlines's official website or contact their customer service team.