China Eastern Airlines Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your China Eastern Airlines flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

China Eastern Airlines Lost and Found at KLIA

Items Left on Board the Aircraft

Items left onboard China Eastern Airlines aircraft arriving at Kuala Lumpur International Airport (KLIA) should be reported to China Eastern Airlines or the airline’s appointed ground handling team at KLIA. Passengers should provide their flight number, travel date, seat number, and a detailed description of the lost item to support the identification and recovery process.

Items Lost at the Airport

Items lost within Kuala Lumpur International Airport (KLIA), including check-in areas, security screening zones, immigration areas, departure halls, and arrival areas, are handled by the KLIA Lost and Found Office. Passengers should contact the airport’s lost property service to report and track lost items.

Baggage-Related Lost Property

Passengers who do not receive their checked baggage upon arrival on a China Eastern Airlines flight must report the missing baggage immediately at the Baggage Services or Lost & Found counter before leaving the baggage claim area. A Property Irregularity Report (PIR) will be issued to begin the baggage tracing process.

Reporting a Lost Item

When reporting a lost item onboard a China Eastern Airlines flight, passengers should provide their flight number, travel date, seat number, and a complete description of the missing item, including identifying details. For delayed or missing checked baggage, passengers must provide their baggage tag receipt and travel documents when filing a report.

Recovery and Collection

Once a lost item is located, passengers may collect the item from the designated KLIA collection point. If the passenger is unable to collect the item personally, an authorised representative may collect it on the passenger’s behalf with appropriate identification and authorisation documents.

Passenger Advice

Passengers should report missing checked baggage before leaving the arrival area at Kuala Lumpur International Airport (KLIA). Baggage tracing can only begin after a report has been submitted and a Property Irregularity Report (PIR) has been completed.

Shall you need further information, it's best to check China Eastern Airlines's official website or contact their customer service team.