Etihad Airways Lost and Found at Kuala Lumpur International Airport (KLIA)
If you have misplaced an item during your Etihad Airways flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.
Items Left on Board the Aircraft
Items left onboard Etihad Airways aircraft at Kuala Lumpur International Airport
(KLIA) should be reported to Etihad Airways or its appointed ground handling
team. Passengers should provide their flight number, travel date, seat number
and a detailed description of the missing item to assist with identification.
Items Lost at the Airport
Items lost within Kuala
Lumpur International Airport (KLIA), including check-in areas, departure halls,
boarding gates and public areas, are handled by the KLIA Lost and Found service.
Passengers should provide details of the item, location and time of loss when
submitting a report.
Baggage-Related Lost Property
Passengers who do not receive their checked baggage upon arrival at KLIA
must report the issue immediately at the Etihad Airways baggage service counter
before leaving the arrival area. A Property Irregularity Report (PIR) will be
created to begin baggage tracing.
Reporting a Lost Item
Passengers reporting a lost item should provide their flight details,
contact information and a clear description of the missing item. For delayed
baggage, the baggage claim tag is required when filing a report.
Recovery and Collection
Recovered items can be collected from
the designated location at KLIA after ownership verification. Passengers may
authorize another person to collect the item with written permission and valid
identification.
Passenger Advice
Passengers
should report missing baggage before leaving the arrival area, as baggage
tracing begins after a report has been submitted.
Shall you need further information, it's best to check Etihad Airways's official
website or contact their customer service team.
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