Citilink, QG series flights at Kuala Lumpur International Airport (KLIA)
Citilink is the low-cost airline subsidiary of Garuda Indonesia, providing scheduled domestic and international passenger services from Indonesia. Established in 2009 and operating independently since 30 July 2012, the airline is headquartered in Jakarta. As of June 2026, Citilink operates more than 80 scheduled routes, with its main operating hubs at Soekarno-Hatta International Airport in Jakarta.
Citilink's network serves more than 50 destinations across Indonesia,
Malaysia, Singapore, Thailand, Timor-Leste and Australia. The airline operates a
fleet of Airbus A320 family aircraft, ATR 72-600 turboprops and Airbus
A330-900neo aircraft on scheduled passenger services.
Citilink operates direct scheduled flights between Jakarta and
Kuala Lumpur International Airport
(KLIA). The non-stop journey takes approximately 2 hours and 15 minutes,
providing direct air connectivity between Indonesia and Malaysia.
| Citilink Kuala Lumpur Contact Information (GSA) |
|---|
Kuala Lumpur Office Oscar Travel Services Sdn Bhd Level 1, Unit 01.02 Menara Multi-Purpose 8 Jalan Munshi Abdullah 50100 Kuala Lumpur Malaysia Tel: +60 32694 4803 Email: citilink@gsamalaysia.com.my |
Queries managed by Citilink Kuala Lumpur Office (GSA) including:
- Air Ticket Booking
- Air Ticket Cancellation
- Air Ticket Rescheduling
- Online Check-in
- Airport Desk Check-in
- Self Service Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- In-Flight Duty Free
- Airport Facilities
- Delayed Flights
- Lounge Service
- Reward Program
- Visa Information
- Animals and Pets
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries
- Frequent Flyer Program
- Visa on Arrival
- Transit Information
- Receipts and Refunds
- Trip Insurance
Check-in Information
Citilink offers several check-in options for its passengers at KLIA.
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Baggage Policy
As for baggage policy, the amount you're allowed to bring
depends on your travel class, route, and frequent flyer status.
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Lost and Found
If you have misplaced an item during your Citilink flight or within
KLIA, the appropriate reporting procedure.
Read More...
If you cannot find the answer from a local agent, please get in touch with Citilink Customer Service Hotline in Indonesia as below:
| Head Office (HQ) | Tel Number | |
|---|---|---|
|
Citilink Management Building Jl. M2, Soekarno-Hatta International Airport Tangerang 15000 Banten Indonesia |
+62 804 108 0808 +6221 5088 6390 +62 811 1011 0808 (WhatsApp) |
customercare@citilink.co.id |
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